If your device is still not recognised, click here to go to the next section. Windows will automatically update the latest drivers for your device and MyDrive Connect should now recognise your device. įor instructions on how to install MyDrive Connect see: Installing MyDrive Connect Find MyDrive Connect in the list, select it and then click Uninstall.Right-click the Start button and click Apps and Features.Disconnect the device from the computer.Tick the box in the confirmation window to confirm that the driver software will be deleted and click OK.In Device Manager, double-click Network adapters to open it.To do this, open Device Manager by right clicking the Start button and click Device Manager.(For earlier versions of Windows, click here ) Windows 10 The steps to correct this depend on your operating system: If the device is still not recognised, the software, or driver, required to detect the device may not be installed correctly. If you are using MyDrive Connect on a business network, for example at your workplace, be aware that your company may have restrictions and access policies that may prevent MyDrive Connect from connecting to TomTom servers. It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the internet. To test this, try connecting your device using a different USB cable.įirewalls, antivirus scanners and pop-up blockers can also interfere with MyDrive Connect. We recommend that you always use the original USB cable provided with your device, however, in rare cases the USB cable may have developed a fault.You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor.

Connect your navigation device to a different USB port on your computer.If your device has a mount, remove it before connecting the USB cable. Make sure the cable is connected directly to your device, and not to the mount.Keep the button pressed until you hear the drums, then release it. Press and hold the On/Off button until your device restarts. Make sure that your device is switched on before you connect it to the computer.įirst, perform a soft reset while your device is connected:.To troubleshoot your device's connection, follow these steps in order:

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